Shipping Related Questions

Pupvio™ partners with global merchant distributors to provide you the best prices and a unique global shopping experience. 

Due to high demand, the usual time-frame for US orders are, on average, within 5-10 business days. On some rare occasions, due to holidays or unseen circumstances, orders may take a few more days. For that reason, please allow a 2-3 business days before contacting us. 

Do you offer order tracking?

We offer tracking on all of our orders. If for some reason your order tracking is unavailable, please contact us at support@pupvio.com and we will help you out!

Please Note - It may take up to 3 days before a tracking code becomes active.

How Can I Track My Order?

You can track your order HERE

When Will You Ship My Order?

All orders are generally processed and shipped the same day the order was placed or within 24 hours. However, in some instances there may be a delay in shipping of 1-2 days. Please note that estimated shipping and arrival dates are subject to change according to the carrier’s availability. For multiple orders, shipment may come at different times and from different warehouses. Transit time is dependent on holiday schedule and excludes holidays and weekends. Generally, orders will arrive within 4-8 business days, however in some rare cases it may take 2-3 weeks for delivery.

I Submitted The Wrong Address

Mistakes happen! Please contact our Help Desk as soon as possible HERE and we'll be happy to assist you as soon as possible! Please note that we usually ship our orders within 24 hours so it's possible that your order was already shipped, but we will do our best to help you out regardless!